Module 1: Getting Started

In this growing electronic age, we often forget how important it can be to have simple telephone etiquette.  Outside the realm of texting and emails, many people still use the telephone as a primary source of communication.  Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.


Our focus quote for this module is:

“Communication, the human connection, is the key to personal and career success.~  Paul J. Meyer”