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1. Building a positive foundation and gathering information are _______ steps to resolving conflict.

2. Once the groundwork has been laid, it’s important to look at the _________ causes of the conflict.

3. __________ Investigation involves continuously asking “Why?” to get to the root of the problem.

4. Paying _________ to the wording of the root cause is important, too.

5. Watch out for vague __________.

6. Another way of examining root causes is to create a ____________ diagram.

7. ____________ is a key concept in conflict resolution.

8. Successful conflict resolution should give the participants some feeling of _________ over the issue.

9. Effective conflict resolution digs deep into the issues often exploring unfamiliar territory, to _________ the core conflict and prevent the problem from reoccurring.

10. Asking the right questions helps participants put things into perspective and _________ whether or not the conflict is truly worth resolving.