(This video chapter begins at 16:40 and ends at 17:00. Click on the 16:40 timestamp to play the video for this module.)

Wrapping Up

Although this workshop is coming to a close, we hope that your journey to improve your Conflict Resolution skills is just beginning. Please take a moment to review and update your Action Plan. This will be a key tool to guide your progress in the days, weeks, months, and years to come. We wish you the best of luck on the rest of your travels!

Our focus quote for this module:

“The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them..” – Tom Crum

Words from the Wise

• William Ellery Channing: Difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict.
• Esther Harding: Conflict is the beginning of consciousness.
• Carl W. Buechner: They may forget what you said, but they will never forget how you made them feel.

Lessons Learned 

• Gained an understanding of what conflict and conflict resolution mean
• Gained an understanding of all six phases of the conflict resolution process
• Gained an understanding of the five main styles of conflict resolution
• Now able to adapt the process for all types of conflicts
• Now able to break out parts of the process and use those tools to prevent conflict
• Now able to use basic communication tools, such as the agreement frame and open questions
• Now able to use basic anger and stress management techniques

Parking Lot

Review the items on the parking lot. Some items may need one-to-one participant follow up. You may be able to clear other items up now. Follow-up workshops may even be appropriate.

Action Plans & Evaluation Forms

Do a quick round robin and ask everyone to share one thing that was learned today. Then, ask participants to make sure their Action Plans and Evaluation Forms are complete.

If possible, ask participants to buddy up and set up a follow-up system, so that they can check up on each other in the coming days, weeks, and months. If appropriate, provide your contact information in case they have any questions.