Copy Copy

1. Once you have a good handle on the conflict, it’s time for the parties to start ________ some options for resolution.

2. At the beginning, you should generate, not ___________.

3. It’s very important to not ________ yourself or the person with whom you are having the conflict.

4. Record all possible ideas into a list or _______________ diagram.

5. You can create a cause and effect ____________ to record ideas for resolution.

6. The _________ energy will build as you and the person you’re in conflict with start to generate options.

7. Once you have a good list of options, look over the list, and perform some basic __________.

8. Cross off options that are an absolute _________ for either party.

9. Highlight options that provide __________ for both parties.

10. For __________ conflicts, three to five options is usually sufficient.