Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

With SHEL’s Customer Service – Professional Development Course you will look at all types of customers and how you can serve them better and improve yourselves in the process. You will be provided with strong skill sets including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

The objectives of this presentation are to ensure you fully understand and are able to:

• State what customer service means in relation to all your customers, both internal and external
• Recognize how your attitude affects customer service
• Identify your customers’ needs
• Use outstanding customer service to generate return business
• Build good will through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools
• Deal with difficult customers