Office Health and Safety The productivity of a company begins with the health of its employees. While it may not always be possible to eliminate sickness, with the proper tools, reducing illness and its effects on the workplace, can be within your reach. This course will discuss the steps to implement to keep yourself and…
Negotiation Skills Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this presentation participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating. SHEL’s Negotiation…
Personal Branding Personal Branding is identifying your assets, characteristics, strengths, and skills. Understanding Personal Branding will provide advantages to your participant’s personal and professional lives. Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed. With Shel’s Personal Branding –…
Customer Service Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner,…
Business Ethics A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business; it will change…
Basic Bookkeeping Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may…
Stress Management Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. Your participants will be shown how stress can be positive and negative, and we’ll look at the Triple A approach that will form the basis of…
Leadership And Influence They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it.…
Handling A Difficult Customer Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee…
The Cloud and Business The Cloud has become a vital component for business as technology becomes embedded in modern life. Every leader needs to understand the cloud and how it operates as well as the potential dangers and pitfalls associated with cloud computing. Knowledgeable monitoring and maintenance can be the difference between the success and…
Presentation Skills Many studies have found that public speaking is the number one fear for most people; outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person’s career. You will be provided with a set of skills that will complement your current presentation…
Managing Workplace Harassment Workplace harassment. A growing problem in corporate culture. Oh, you may say, “not in my office,” or “not our team,” but workplace harassment is an increasing issue in many organizations today. It can come in the form of a slap, a phrase, an email, or reassignment of duties. Harassment is not okay…
Conflict Resolution Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground. Through…
Developing Corporate Behaviour With this workshop you will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct is what makes a business stand out and be a leader in the business world. Through SHEL’s Developing Corporate Behavior Professional Development Course,…
Risk Assessment and Management It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority, as…
Proposal Writing A good proposal doesn’t just outline what product or service you would like to create or deliver. It will convince the reader that it is the only logical choice. Explore the proposal writing process including the most common types of proposals. With SHEL’s Proposal Writing Professional Development Course, you will be taken through…
Archiving and Records Management Records are kept in every organization. From purchasing receipts to tax documents to communications, records need to be identified and managed properly. The method of records management that a company uses should be tailored to fit the needs of that organization. There are; however, some basic concepts in most records management…
Construction Project Management A Construction Project Manager may work for a consultancy or a contracting company. Demand is high from employers both across Trinidad and Tobago and internationally and graduates from the course are highly sought after. A wide range of positions enables graduates to embark on rewarding career paths in the Built Environment. There…
Contract Management It is easy to overlook the importance of contract management, because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations. With SHEL’s “Contract…
Project Management For the effective implementation of project management, one must be up-to-date on the latest trends and practices related to it. This Professional Development Course will define the 10 knowledge areas of Project Management, PMBOK, 6th edition, as well as outline processes, specific steps, and examples associated with it. With SHEL’s “Project Management, PMBOK…